Frequently asked questions
Quick answers about using RHYTIA, shipping and refunds. Can't find what you need? Email support@rhytia.com.
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What is RHYTIA?
What is RHYTIA?
RHYTIA is a cordless smart cupping massager. Instead of pressing into the skin like most massagers, it uses gentle suction to draw the skin up into a cup, with adjustable warmth and a soft red glow. Most sessions take 10 to 15 minutes. More about smart cupping
Where and how do I use it?
Where and how do I use it?
Use it on clean, bare skin: shoulders, back, arms, thighs and calves. Add a little body oil for gliding mode, switch it on, choose your levels and either rest it in one spot or move it slowly. Step-by-step guide
Will it leave marks on my skin?
Will it leave marks on my skin?
Sometimes. Light pink or reddish circles are a normal response to suction and usually fade on their own within a few days, a little longer on sensitive skin. Lower suction and a moving cup keep them lighter. Why marks appear
Does it hurt? What does it feel like?
Does it hurt? What does it feel like?
It feels like a warm, gentle pull. Start on a low setting and go up one level at a time. If anything feels uncomfortable, turn it down or stop.
Is it easy to use the first time?
Is it easy to use the first time?
Yes. There is nothing to assemble and no experience needed. A quick-start guide is in the box, and the release button lets the cup come off gently every time.
How do I charge it?
How do I charge it?
With the USB-C cable in the box and any USB phone charger. It is cordless while you use it, and one charge covers several sessions.
How do I clean it?
How do I clean it?
Twist the cup off, wipe it with a soft dry cloth and let it air dry. Never wet the main body or use alcohol. Check the small cotton filter once a month. Care guide
Who should not use it?
Who should not use it?
Please don't use RHYTIA if you are pregnant, have a pacemaker or another implanted device, or take blood thinners. Keep it off the face, the front of the neck, broken or irritated skin, moles and varicose veins. If you have a health condition, check with your GP first. Safety guide
What is your refund policy?
What is your refund policy?
You have 14 days from delivery to change your mind. Email support@rhytia.com, send it back with everything that came in the box, and we refund the full price once it arrives. Return postage for a change of mind is paid by you. Faulty items are covered by the Australian Consumer Law and we pay the postage. Refund policy
How do I track my order?
How do I track my order?
When your order ships, we email you an Australia Post tracking link. You can also check it on our tracking page.
How long does delivery take?
How long does delivery take?
Orders leave our Melbourne warehouse within 1 to 2 business days and usually arrive within 3 to 7 business days. Shipping is free Australia-wide.