Refund policy
Short version: you have 14 days from delivery to try RHYTIA at home. If it isn't for you, send it back and we refund the full price. If something is wrong with it, we cover everything.
Changed your mind
- Email support@rhytia.com within 14 days of delivery with your order number. We reply with the return address.
- You are welcome to use the massager during those 14 days, that is the point of trying it. Please send it back clean, with everything that came in the box (device, cups, remote, cable and pouch).
- Return postage for a change of mind is paid by you. We recommend a tracked service, since we can only refund what arrives.
- Once it arrives back at our warehouse, we refund the full price to your original payment method, usually within 5 business days. No restocking fee.
Bundles
If you bought two or four devices and return only some of them, we refund what you paid minus the regular single-device price of each device you keep. For example, if you paid A$149.90 for two and keep one, we refund A$50.00.
Faulty or damaged items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your RHYTIA arrives damaged or stops working, email support@rhytia.com with your order number and a photo or short video. We pay the postage both ways and will repair, replace or refund it in line with the Australian Consumer Law. This is not limited to the 14-day window.
Questions
Email support@rhytia.com. We usually reply within one business day.